Frequently Asked Questions

  • A physiotherapist is a registered primary healthcare professional who works with children and their families from infancy to young adulthood to promote their health, activity, and participation. They work with all areas of the body and all systems - brain and nervous system, joints/muscles/bones (musculoskeletal system), sensory systems, balance and coordination, and respiratory system (chest and breathing), and motor development.

  • You do not need a doctor’s referral to book an appointment, but some extended health benefit plans may require a doctor’s note in order to make a claim. It is recommended that you check with your insurance provider prior to booking your initial appointment.

  • Our services are not covered by Alberta Health Services. Some options for coverage of services include employee extended health benefits, Jordan’s Principle, charities, and other funding bodies specific to your child’s diagnosis. If you have more questions about this, please don’t hesitate to reach out. We are currently unable to direct bill to insurance companies.

  • Your appointment time is reserved just for you. If you are unable to attend your scheduled appointment, please notify us as soon as possible to allow another child the opportunity to use this appointment time. Those who provide less than 24 hours notice for cancellations or miss their appointment will be charged a cancellation fee of $60. We do understand how difficult and unpredictable illness can be as a parent — and as such will always offer you the opportunity to switch to a virtual session or telephone call visit for a late cancellation.

  • All children are required to attend their appointment with a parent/guardian unless previously discussed with your physiotherapist. Additional caregivers are welcome to attend as well. It is important that those involved in the child’s day-to-day life are involved in their physiotherapy care.

  • If you have any questions at all, please do not hesitate to connect us either by email or phone message. We will do our best to return your message within 2 business days.

    This discussion can be scheduled online for a specific time to get focused time with one of our Physiotherapists. Book a 10 minute phone consultation appointment on our Booking App